Quality Management implementation– including Six Sigma – in an organization is not easy. Every organization has its unique characteristics, so that a successful method in an organization does not always fit for another organization. Each organization needs to tailor its Quality Management implementation process.
Further more, the implementation always involve a Management of Change, so that the implementation stages need to be managed through the introduction, adoption, adaptation, and implementation stages. This research is aimed at identifying and analyzing factors that support the Quality Management implementation using Six Sigma strategy. A case study has been conducted in PT. General Electric Lighting Indonesia (GELI). This research use implementation model based on organizational change theories. This implementation model consists of three dimensions, i.e. context (organizational behavior in performing continuous improvement), content (leadership, policy and strategy, people management, resource management and process management), and process (change and learning). Dimensions of context, content, process and thus interrelationships are analyzed for all stages (introduction, adoption, adaptation, and implementation stages). Level of quality achievement during
implementation of Six Sigma is analyzed using the DQA method.
The result concludes that context, content and process in an organization are interrelated and effects at implementation of Six Sigma. Through implementation of Six Sigma, achievement at system orientation does not guaranteed, due to limitations in context, content and process, especially for PMA enterprises such as GELI. This research concludes the supporting factors are (1) management commitment in every stage of implementation process, (2) learning in adaptation and implementation stage, (3) training process in introduction stage, (4) support from Six Sigma agents and (5) communication facility in adaptation stage, and the important factors in implementation stage are (6) organizational structure of Six Sigma, (7) organization policy, (8) people involvement, (9) DMAIC consistency and (10) teamwork in process management, (11) resource management and (12) quality awareness.
Keywords: Six Sigma, Context, Content, Process
Further more, the implementation always involve a Management of Change, so that the implementation stages need to be managed through the introduction, adoption, adaptation, and implementation stages. This research is aimed at identifying and analyzing factors that support the Quality Management implementation using Six Sigma strategy. A case study has been conducted in PT. General Electric Lighting Indonesia (GELI). This research use implementation model based on organizational change theories. This implementation model consists of three dimensions, i.e. context (organizational behavior in performing continuous improvement), content (leadership, policy and strategy, people management, resource management and process management), and process (change and learning). Dimensions of context, content, process and thus interrelationships are analyzed for all stages (introduction, adoption, adaptation, and implementation stages). Level of quality achievement during
implementation of Six Sigma is analyzed using the DQA method.
The result concludes that context, content and process in an organization are interrelated and effects at implementation of Six Sigma. Through implementation of Six Sigma, achievement at system orientation does not guaranteed, due to limitations in context, content and process, especially for PMA enterprises such as GELI. This research concludes the supporting factors are (1) management commitment in every stage of implementation process, (2) learning in adaptation and implementation stage, (3) training process in introduction stage, (4) support from Six Sigma agents and (5) communication facility in adaptation stage, and the important factors in implementation stage are (6) organizational structure of Six Sigma, (7) organization policy, (8) people involvement, (9) DMAIC consistency and (10) teamwork in process management, (11) resource management and (12) quality awareness.
Keywords: Six Sigma, Context, Content, Process
0 comments:
Post a Comment